SEG Refund Policy

The Society of Exploration Geophysicists (SEG) serves the geosciences community with products and services. While we strive to make every purchase meet your expectations, sometimes refunds are necessary. The following is a list of the products and services SEG offers and the refund policy for each.

Membership

1. General Information
   The Society of Exploration Geophysicists (SEG) does not allow for the refund of membership dues unless there are exceptional circumstances. Where exceptional circumstances can be shown to exist, the pro rata amount of the annual membership fee not exceeding 6 months may be refunded at the discretion of the SEG Membership Manager.
2. Exceptional Circumstances
   A member may apply for a refund in the case of financial hardship or due to a change in personal circumstances or career change. In addition, where a contribution is made in error during online signup or renewal for membership, a member may apply for a refund of the contributed amount. Exceptional Circumstances do not include the taking of sabbaticals and/or extended service leave. A partner or spouse may apply for a refund within the guidelines of this policy if the death of the member occurs within 180 days of the annual start date of the membership period.
3. Overpayment Refund
   Where an error has been made by SEG or a banking facility which results in an overpayment being made, the Membership Manager may, in consultation with the member, apply the overpayment (if the amount is sufficient) towards the extension of the membership by another cycle, or alternatively issue a refund (by check or as a credit to the credit card used) for the full amount of the overpayment. If refund is made by check it will be sent within 30 days of the refund request to the member's address on file. Where a member is responsible for the overpayment, the amount (if adequate) will be automatically allocated towards extending the membership by another cycle.
4. New Admission Membership Applications
   An applicant requesting admission for membership to The Society of Exploration Geophysicists (SEG) has thirty (30) days from the date of application/dues payment to withdraw their candidacy and to request a refund of the membership fees submitted along with their application.
5. Contact Method
   All requests must be made in writing to the SEG Membership Manager via surface mail, fax or e-mail to:

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Publications

1. General Information
   SEG does not allow for the refund of eBooks, Videotapes, CD-ROMs, DVDs, journals and magazines and their individual papers. Books in print may be returned within 90 days from the ship date according to the following:
2. Return Merchandise Authorization (RMA)
   Returns MUST have Return Merchandise Authorization (RMA). Items without an RMA will be refused and returned at your expense.  Returns must include: SEG invoice number, SEG order number, name, address, phone number, e-mail address, and reason for return.
3. Condition of Returned Publications
   Merchandise MUST be in original condition (shrink-wrapped) with original packaging and must have the RMA enclosed and clearly referenced in the shipping material. Shipment will be refused and returned to purchaser at the cost of the purchaser if these terms are not followed.
4. Restocking Fee
   SEG will deduct a 15% restocking fee (minimum of US$5.00) from the refund amount.
5. Refund Payment
   SEG will prepare a refund check which will be mailed to you upon inspection of returned publication items and compliance with terms outlined above. SEG does NOT issue debit or credit memos, which means you cannot apply credits against other orders. Deductions taken against open invoices will be returned for full payment.
6. Undelivered/Refused Delivery
   When orders are returned to SEG as undeliverable (due to incorrect or missing address information) or as refused, SEG will contact customer by e-mail or by telephone. If no response has been received within three (3) months, items will be returned to stock with a 15% restock fee and remaining monies refunded.
7. Contact Method
   Please contact SEG Fulfillment to obtain an RMA or to report shortages/incorrect shipments.

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Professional Development

1. General Information
   SEG does allow for the refund of Webinar, On Demand, and Continuing Education purchases according to the following conditions:
2. Registrant Cancellations
   On Demand cancellations must be submitted in writing by e-mail to [email protected] no later than 4 business days in advance of the live online event start date in order to receive a full refund, less a US $5 processing fee.
   
   Continuing Education course cancellations must be submitted in writing by email to [email protected] no later than 30 days in advance of the course start date for a full refund less a US $50 processing fee.
3. Terms & Conditions
   Refunds will not be issued for failure to login on time for the live online event or for registrant error. It is the registrant's responsibility to abide by the system requirements and conduct suggested system check prior to login. No refund is allowed for any On Demand course that has already been accessed by the learner.
4. Low Enrollment Cancellation
   SEG reserves the right to cancel or reschedule courses at will. Notification of changes will be made as quickly as possible. Please keep this in mind when arranging travel, as SEG is not responsible for any costs incurred as a result of canceling or changing travel arrangements.
5. Removal of On Demand Course
   If an On Demand course is removed from the SEG On Demand curriculum, SEG will notify learners at least 10 business days prior to the removal so learners may complete their viewing/participation.

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Advertising

1. General Information
   SEG does allow for the refund of Advertising purchases according to the following conditions:
2. Terms & Conditions
   Official notice of the grievance must be received in writing within 30 day's term of the invoice. If SEG has deviated from the terms of the original agreement, then a refund or similar exchange of advertising media placements shall be considered.

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Subscription Sales

1. General Information
   SEG does allow for the refund of subscription sales according to the following conditions:
2. Terms & Conditions
   If any term of the signed Subscription Agreement is violated for any reason, knowingly or unknowingly, provided that violation is not remedied with all reasonable haste upon 30 days prior written notification of the violation, SEG will issue a full refund.

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Meetings and Events

1. General Information
   SEG does not allow for the refund of sponsorship of a meeting, workshop or forum. SEG does allow for the refund of registrations and booth contracts according to the following conditions:
2. Terms & Conditions
   Meeting and Workshop registrations, including Annual Meeting registration, ancillary events and the Technical Program Presentation recordings can be cancelled if a request is submitted in writing to [email protected] by the advertised cut-off date. If requested by the cut-off, a full refund will be issued less a $50 processing fee. No refund will be given after the deadline.
   
   Workshop/Forums can be cancelled if a request is submitted in writing to [email protected] by the advertised cut-off date. If requested by the cut-off, a full refund will be issued less a $50 processing fee. No refund will be given after the deadline
   
   Spouse Program Tours and Field Trips may be cancelled if a request is submitted in writing to [email protected] by the advertised cut-off date. If requested by the cut-off, a full refund will be issued less a $50 processing fee. No refund will be given after the deadline.
   
   Booth Contracts may be cancelled if a request is submitted in writing to [email protected]. A refund of the space rental payment will be made less the 50% non-refundable deposit of the full rental price of the space requested, provided the SEG Meetings and Exposition Department is notified ninety (90) days before the Exposition begins. If an Exhibitor cancels space eighty-nine (89) days or less before the Exposition, no refund will be made.
3. Exceptional Circumstances
   A registrant may apply for a refund if someone is unable to attend due to a death in the family, illness that involves hospitalization of delegate, and in some instances, visa denial. The individual circumstances will be evaluated by SEG.
4. Cancelled Event
   If cancelling a Workshop, Forum, or Spouse Program Tour for any reason, SEG will notify participants at the earliest possible date. In the event a Workshop, Forum or Spouse Program Tour is cancelled, registrants will receive a full refund of the registration fee. In no case is SEG responsible for participant expenses including, but not limited to, travel and lodging. If SEG cancels a sponsored event, SEG will refund the full sponsorship amount.

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